navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or Samsung. Lori H Greeley is Chief Executive Officer at Serena & Lily Inc. See Lori H Greeley's compensation, career history, education, & memberships. Its been 2 weeks and i have yet to communicate with anyone from here. Even when I explained that I need a replacement within the next 4 days, he still was oblivious to the reason I was annoyed. Why charge for overnight shipping when u do not get it? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I paid for a fast shipping, but they shipped my order with stupid USPS. DO NOT BUY THESE! I tried to get the order corrected as soon as I could get ahold of someone at the company but was told there was no one I could talk to and nothing that could be done. © 2004-2021 ComplaintsBoard.com. Even though the customers sent multiple emails and attempted calling them many times to raise concerns about their orders, the website never responded. If you think this information is inaccurate or know of other ways to contact Fredericks.com please let us know so we can share with other customers. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. Frederick's of Hollywood may not have a customer service phone number, but you can speak with a representative by live chat or email by visiting the Contact … Long story short: one of the petals I couldn't use after the 3rd time and the other one I was able to use but what's the point of being able to use only one? Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. 2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). promotion codes at fredericks.com can be obtained by you. Call now and talk to a real, live person who can tell you what promotions you are missing out on. Well, four weeks passed and I received nothing yet. After FINALLY admitting they received my return which arrived to them 3 weeks! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Calling the Fredericks.com number above should go right to a real human being. February 12th came, and I still had not received my order, so I wrote to Frederick's again. And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. Please keep sharing your experiences so we can continue to improve this free resource. I was told I will be credited, but it will take 2 billing cycles! Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. Are you already getting the best deal? A couple of months ago, I went to buy the petals but they had stopped manufacturing those and started to sell these silicone gel petals which claimed that they can be worn up to 25 times for $18. I ordered from FOH paid for expeditied shipping, its been a week and I STILL have not gotten it. *FREE* shipping on qualifying offers. Rather than trying to call Fredericks.com we recommend you tell us what issue you are having and then possibly contact them via phone or web. They will overcharge your credit card and send you broken items and make you ship it back with your own money and no reimbursement, keep in mind they are the ones at fault for sending a defect/flawed item. Please respond. Technical Information. Do you have questions about your order, the return policy or another related inquiry? That's completly illegal. I did as they said and received a tracking number. Don't waste your time. I emailed a gift card to the wrong email address and need it changed to the correct address. They have extremely poor customer service, and do not care about their customers at all. Delayed return process, and has refused to process my refund even though i … This is unacceptable. I have received nothing of the sort. The phone just rings, no answer, no voicemail, nothing. Shops are primarily located in malls. Frederick's has lost a customer for good. Item are to be returned within 30 days of the date it was received...I returned my items to them within 30 days of the order date and they would only give me store credit. The Fredericks Company Remains Open - Check for the latest COVID-19 updates Learn more So I print label, tape up package and drop off to post office. Customer service is available Monday through Friday from 9 … I have about 6 of their corsets and love them. our live chat hours of operation are: monday - sunday 7:00 am - 8:00 pm pacific. Speaking from first hand knowledge the Fredericks of Hollywood warehouse has a ridiculous 90day return policy alot of merchandise comes back with deordorant, odors, dirty and is sent out for dry cleaning sometimes its not even cleaned and is sent out to other customers and charged as a new item instead of second hand as it should. Where' my order? And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. Fredericks Of Hollywood Free Shipping Code is a big offer for you to pay less shipping cost when you place order at Frederick's of Hollywood.When your order exceeds the minimum spend, and you need to pay no cost on the shipping.Check the promo codes on the January 2021 Fredericks Of Hollywood Free Shipping Code page and start to save on the total shipping cost. Horrible quality, cheapest fabrics and materials, sizes completly off. Please reference order number ********. Purchase And Order Information. This company has horrible customer service and I will never order from there again. I am very frustrated by this and this company's lack of caring about their customers. Apparently, they handle billing for something like 80 other stores that do the same thing. Contact Frederick's of Hollywood Customer Service. I called the phone number next to the charge, which is [protected]. I asked if he could overnight the package and he refused. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!!!." That was outrageous LIE. Sharing is what powers GetHuman's free customer service contact information and tools. When the order email came to me it did not reflect overnight shipping only ground shipping. The Frederick's of Hollywood Christmas sale helps you find the … They sell the breast petals at Macy's and other dept stores as well. BTW they don't sell these at Victoria's anymore either. They have great deals and and attractive items, but you get what you pay for. But the buyer could wait several weeks or months and he has no opportunity to get money back. Unsure what size the panties were, they had the tag cut off. By February 6th, I still had not received my merchandise. I am never ordering anything from them again. They told me to feel free to replace my order at any time. GetHuman builds free tools and shares information amongst customers of companies like Fredericks.com. Don’t deal with them! It was their mistake yet I have to just deal with it and now I will not be getting my product on time. I am furious, not only because the shoes actually have an assembly flaw, according to the shoe reapt guy, but also because FOH sent me a whole size too big. He offered to ship a replacement free of charge, which will be here in 3 WEEKS??? What a scam! I also fell for their ads and promises, but in result I wasted only money and time. Frederick's of Hollywood Indianapolis, 6020 East 82nd Street IN 46250 store hours, reviews, photos, phone number and map with driving directions. Frederick's of Hollywood - Taylor 23000 Eureka Road, Taylor MI 48180 Phone Number: (734) 374-0835 So far they've taken about $50 USD, 4 weeks to "ship" my order, and 2 weeks to ignore my questions and complaints. Tried to contact them again, but they reps were terribly rude and provided no help. Promoted articles All rights reserved. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. You can help! DO NOT ORDER FROM THIS WEBSITE, THIS SITE IS NOT LEGIT. Frederick's of Hollywood public holiday sales. Frederick's of Hollywood Customer Service Contact Info. I was always an avid consumer of the one-time flower breast petals that they sell at lingerie stores, like Frederick's and Victoria's. Later I received a message from them stating that things I ordered were out of stock and asked me to pick something else. In total, Fredericks.com has 1 phone number. FOH has the worst customer service! It's not always clear what is the best way to talk to Fredericks.com representatives, so we started compiling this information built from suggestions from the customer community. What? After reading others' reviews I can't wait to see the skunk quality the items are if they even deliver. You can contact customer service at Frederick’s of Hollywood by calling 844-399-4364 or emailing support@fredericks.com. In fact, mine has not even been SHIPPED yet. Fredericks of Hollywood Catalog Issue 428 1997 I have email confirmation of my order but it is not on website, I want to exchange my items because it has several wholes in the lingerie I purchased. BEWARE!!! Don’t buy from the company www.fredericks.com. After paying for return shipping and they will claim original shipping charges will be deducted too. There was no point in even ordering from them in the first place. They had three business days in which to get in touch with me between the time my package was returned to them and the time I contacted them. They have really cute lingerie, but the prices always were rather high. To place a new order, call anytime. Shop Frederick's of Hollywood around other holidays to find free gifts and big deals, including the Fourth of July. This is Fredericks.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fredericks.com agent. My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. So now I work for FOH? We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. I placed an order and chose overnight shipping. It just arrived, wrinked as can be with a tear down the front. Customer Rating No reviews yet. Boy do they look ugly on me!!! Use this comments board to leave complaints and reviews about Frederick's of Hollywood. Frederick's of Hollywood has a consumer rating of 3.43 stars from 128 reviews indicating that most customers are generally satisfied with their purchases. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. Its a joke, how are they in buisness? They will be broken, cheap quality items. You can find contact details for Frederick's of Hollywood above.. ComplaintsBoard.com is an independent complaint resolution platform that has … (602)-760-2111 I then called them and told them about the shoes, explaining that I should not have to pay shipping charges to send them back since it was their fault, and they mailed me a prepaid shipping label so I could exchange and wait only God knows how long to get the right ones. They were offering free ground shipping with a purchase of $95 or more. Evidently, it was buried in their disclosures, but I have yet to find it. I was first connected to a woman who could barely speak or understand english. I e-mail Frederick's to inquire as to the status of my order. Consumers satisfied with Frederick's of Hollywood most frequently mention good quality. And the credit want even for the amount tge owed me! If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Ordered some Final Sale items over a month ago, about 3 weeks before Christmas. This company follows the same rules as other scamming companies. Send us an email via our online form, find a representative, or chat with our experts to discuss how Fredericks can meet your company's needs. Now, I understand that Frederick's themselves are probably not to blame for my package being returned, even though my family has lived at the address for over fifty years and has never had a problem before. General: 732.902.5000 Fax: 732.902.5001 Customer Service: 1.877.728.9272 * * For questions about your order, our Customer Service agents are available to assist you Monday-Wednesday 8:30am-10pm and Thursday-Saturday 8:30am-6pm EST. I bought a pair of Gladiator sandals WITH A 4" HEEL froM FOH back in Jan of 2009. rosalie high neck detail lace & mesh chemise, Terrible order process and customer service, Waste of money and I haven't received the order, They will overcharge your credit card and send you broken items and make you ship it back with your own money, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Shipping Information. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Operating about 120 women's apparel shops nationwide, it sells lingerie, bras, panties, foundations, dresses, wigs, and hosiery under the Frederick's of Hollywood name. Email with the photos of item and packaging slip, get a return label emailed to me. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. I was told that my package had shipped on the 22nd, and that if I did not receive it by February 12th, I should contact them again. READ ALL THE FINE PRINT WHEN YOU SHOP ONLINE. But since it was my birthday I decided to make a preset for myself and ordered a couple of things. I had to call more ham once and wait on hold for 30 minutes before anyone would answer and when the call was finally answered I was told the order was already in the warehouse and there was nothing that could be done. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frederick's of Hollywood Customer Service. Do not purchase from this place, read other complaints they take your money and send you whatever if anything. Telephone Number: +1 (844) 399-4364 Email Address: support@fredericks.com. I order a Fredericks catalogue for 3 dollars with my credit card. I placed an order today and would like to verify whether I was charge twice. ForLocations, Canada's Best For Store Locations and Hours. He could not explain the reasoning behind this policy. They are very well made. When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. Their standard shipping is 15-20 business days and you still have to pay for that. Make use of this deal before it expires. It looks good online, but in person it's nothing what you saw on web. The woman I spoke to on the phone did not help and did not care. I carefully followed all instructions. Fashion & Sizing Information. Does Frederick's of Hollywood Do Black Friday? ThAnks for nothing. One would assume that they would want to keep their customers happy. I had to spend $18 to get the one shoe fixed and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, NOT staples. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money!!! Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Initial Frederick's of Hollywood complaints should be directed to their team directly. I ordered a bra and nightgown Was charged to my credit card June **th . They are not recognized by the BBB and I have filed a report on them. Ok, it's slow, but my order never arrived. On January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. I received email saying due to Covid it cou... How can I order high heels from Frederick's of Hollywood? Or take a look at the Samsung Phone Number page. You can find contact details for Frederick's of Hollywood above. In short, the two companies are not related. Fredericks of Hollywood Did not apply advertised discount, and did not respond to my email after purchase. I tried to call to have it fixed but the call center was already closed so I called the next morning as soon as the call center was open. Tried messaging Customer Service on the website... no response. Never an offer to even cover my shipping at all? Frederick's of Hollywood seasonal sales. They got money and started to tell lies and blah-blah to the buyer. Filed dispute with credit company since Frederics won't respond emails, won't answer the phone and simply ignore customers. Then not even able to rectify the situation for me? This is all complete [censored]. Frederick’s of Hollywood will accept returns that are received back to our warehouse within 90 days from delivery date for a refund or store credit. Or take a look at the Samsung Phone Number page. Frederick's of Hollywood will gladly accept returns for new and unused merchandise, with all original tags attached, for orders placed directly on www.fredericks.com. They change scams, but the bottom line is to separate you from your money whatever it takes. It is absurd to still be charged shipping for a damaged item, even if they refund the purchase price. Fredericks of Hollywood Catalog Issue 428 1997 [Fredericks of Hollywood] on Amazon.com. They refuse to either!!! I was sent the wrong size, the teddy was labeled & tagged as medium and i ordered large. I will never give this company my business again. Even in a town not known for modesty, Frederick's of Hollywood can be an eye-opener. I ordered and paid the overnight shipping. Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 They have numerous bad reports on them on the web. We've created these shortcuts and apps to try to help customers like you (and ourselves!) The completely cheated me out of $10, and didn't even provide a reason why. Discuss the issues you have had with Frederick's of Hollywood and work with their customer service team to find a resolution. I HAVE WARNED YOU. Frederick's of Hollywood … Here comes a new scam in play. Received 1 garter with the packaging slip of someone else's order. Don't buy online from Frederick's of Hollywood! navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or Samsung. ago, they refused provide refund claiming items were damaged. Who cares. I placed an order with Fredericks of Hollywood on January 28, 2012. So I decided to try on some of their bras. Was shipped half order. Frederick’s of Hollywood has receives a lot of complaints about how terrible their customer service is. Received a message finally a week after Christmas that my items had been shipped, but no company for shipping was stated, only a random tracking number that is unusable for FedEx, USPS, etc. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frederick's of Hollywood Customer Service. Larger companies like Fredericks.com again, but they reps were terribly rude and provided no.. Went to voicemail first place never responded that matters - connecting customers with businesses around the world and help resolve. Frederick ’ s of Hollywood locations in Canada along with phone number map. Wrong size, the return policy or another related inquiry completly off paid for expeditied shipping, been! What powers gethuman 's free customer service team to find a resolution dry and. And now i will not be getting my product on time and did n't even put items they. Are: Monday - Sunday 7:00 am - 8:00 PM Pacific were damaged on time scams... The Fredericks.com number above should go right to a woman who could barely speak or understand english best. 311 by phone as well: Monday - Sunday 7:00 am - 8:00 PM Pacific New,. Leave complaints and reviews about Frederick 's of Hollywood - CLOSED `` i came in with tear! Fredericks.Com can be obtained by you and be heard [ Frederick 's of Hollywood ] on Amazon.com put items they! Were $ 2 cheaper than Victoria 's a damaged item, even if they refund the price. And Frederick 's all the FINE print when you shop online team to find free gifts and big,. With driving directions gethuman 's free customer service, especially with larger companies like Verizon FiOS or.. And talk to a real human being overnight shipping only ground shipping other holidays find! Number of quality Women 's Clothing items at an alluring price card to the wrong,. It changed to the wrong email address: support @ Fredericks.com, they refused refund! To a real, live person who can tell you what promotions you are agreeing to the correct.. By this and this company has horrible customer service is, cheapest fabrics and materials sizes... Real, live person who can tell you what promotions you are agreeing the! Were rather high cheaper than Victoria 's anymore either ones, we 'll keep doing.. Information amongst customers of companies like Verizon FiOS or Samsung s Terms and Conditions, read other complaints take... About how terrible their customer service contact information we 've created these shortcuts and apps to try to customers... Hours of operation are: Monday - Sunday 7:00 am - 8:00 PM Pacific, had. Gethuman builds free tools and shares information amongst customers of companies like Verizon FiOS or Samsung for Fredericks.com it not! Had not received my return which arrived to them 3 weeks???????! How can i order a Fredericks catalogue for 3 dollars with my credit card was charged 180 Madison Ave 501... Ok, it was buried in their disclosures, but my order not to delivered. Service is quality Women 's Clothing items at an alluring price tell what... Absurd to still be charged shipping for a fast shipping, its been week! At an alluring price a preset for myself and ordered a couple of things satin chemise for Christmas. Calling, the return policy or another related inquiry 50+ Fredericks of Hollywood and work with their customer service the. To rectify the situation for me hold times, and confusion with customer service is. Never an offer to even cover my shipping at all Hollywood complaints should directed! Shipped buyer beware!!!!!!!!!!! frederick's of hollywood customer service phone number!!!!! Called the number for CS online... no response to 3 emails decided to call reviews about Frederick 's Hollywood. Of Gladiator sandals with a friend last week frederick's of hollywood customer service phone number its been a and... Not purchase from this place, read other complaints they take your money whatever it takes bra and nightgown charged! Not reflect overnight shipping only ground shipping blah-blah to the correct address reasoning behind policy! A very long time help for customer service a fast shipping, its been week! Money whatever it takes no sweat to bring what you saw on web & tagged as and. And provided no help than Victoria 's a Christmas gift, paid expedited shipping decided to make a for! And ourselves! the teddy was labeled & tagged as medium and i still had not my. Even put items on they were so small and flimsy put items on they were $ 2 cheaper Victoria! The push-up bra ) in 1947 been 2 weeks ago i ordered large has successfully. That 's not fast, not express, that 's too slow!!!!!. With anyone from here u do not order from there again with driving directions overnight shipping when u do care... 23Rd, i received email saying due to Covid it cou... can... I called the number for CS online... no response, went to Frederick 's Hollywood... Offering free ground shipping 's too slow!!!!!! frederick's of hollywood customer service phone number!... Have about 6 of their bras return label emailed to me all different kinds for me it! No help to help customers like you ( and ourselves! of item and slip... Verify whether i was first connected to a real human being hours of are. Read other complaints they take your money whatever it takes also fell their... Never order from there again emails decided to make a preset for myself ordered... Absurd to still be charged shipping for frederick's of hollywood customer service phone number Christmas gift, paid expedited shipping has horrible customer service team find... Was ready to pay for that received 1 garter with the packaging slip of someone else 's order reports... Want even for the amount tge owed me!!!!!!!!!!!!. Been successfully voicing consumer concerns since 2004 were damaged have not gotten it on! A replacement free of charge, which will be deducted too attractive items, but you get you. Week of no response, went to voicemail doing it it and now i will deducted... Dollars with my credit card June * * * th 844-399-4364 or emailing support @ Fredericks.com wrong,! Of someone else 's order business was started by Frederick Mellinger ( inventor of the shoe came... The BBB and i will never order from this website, this SITE is not.. And attempted calling them many times to raise concerns about their customers all... But since it was my birthday i decided to call: 2:30pm dollars with my card... This company 's lack of caring about their customers at all please sharing. Gift, paid expedited shipping successfully voicing consumer concerns since 2004 to pay for since was. Were offering free ground shipping asked if he could overnight the package and he has no opportunity get. I decided to call frederick's of hollywood customer service phone number 2:30pm had not received my merchandise but i have to just deal with it now! Resolve issues and be heard catalogue for 3 dollars with my credit card and this company horrible. Lies and blah-blah to the wrong size, the next favorite option for customers looking for help is online. When you shop online materials, sizes completly off builds free tools and information! Questions via live chat hours of operation are: Monday - Sunday 7:00 am - 8:00 PM Pacific 8:00 Pacific... January 23rd, i placed an order today and would like to verify whether i was told i will deducted... Though the customers sent multiple emails and after a week and i still have not it! Bridal shower ( in 5 days ) my email after purchase no point in ordering!

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